Add a poor college student, a badly made (coughHPcough) broken laptop, three calls to customer support, one online chat, one promised case manager call and you get...
A still broken computer.
At 2:00pm eastern time this afternoon, on a thursday, I called the "case manager" - who DIDN'T call me (impolite and rude!), with a number that I got on my second phone call (that took a 1/2 an hour!), which didn't have an extension. So I dialed 1234. Someone talked to me, transferred me, which led to about 5 minutes of dead silence (too cheap for hold music, HP?), and finally some ringing. I'm currently speaking to a case manager named john, giving myself scoliosis.
So, after over 40 minutes on the phone after some confusion about what day of the week it is, and making sure a case manager WILL call me (he kept using the word "try") tomorrow, I still am no where after the second week of both my computer being broken/not close able and talking to HP...
I don't want to talk about it.
3 comments:
What... happened?
Don't you just love their customer service?!
I'm sorry about your computer.
Oh man! that's aweful! my sympathies! my computer was down for about 6 months! rotten luck!
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